Shipping policy
Shipping Policy
Last Updated: 28/11/2025
At Janii, we strive to ensure every order is shipped securely, efficiently, and with the utmost care. Please review the details of our shipping policy below.
Order Processing
- All orders are processed within 1–3 business days.
- Processing times may be extended during holidays, sales, or new product launches.
Shipping & Delivery Times
Delivery timelines depend on your location:
- Local / Regional Orders: Estimated delivery within 3–5 business days
- International Orders: Delivery times vary depending on destination and local carriers
Once your order has shipped, a tracking number will be sent to your email.
Shipping Rates
Shipping fees are calculated at checkout based on your delivery location and the weight of your order.
Customs, Duties & Taxes (International Orders)
International orders may be subject to customs duties, taxes, or import fees. These charges are the responsibility of the customer and are determined by your country’s regulations.
Incorrect Shipping Information
Please double-check your shipping details before completing your order.
Janii is not responsible for delays, delivery issues, or lost packages resulting from incorrect or incomplete addresses.
Lost or Delayed Orders
If your package is delayed or appears to be lost, please contact us at janiihelp@gmail.com. Our support team will assist you in tracking and resolving the issue.
Contact Us
For any questions regarding shipping, feel free to reach out to us at: janiihelp@gmail.com